Terms & Conditions Neo108 — Malaysia's Betting Platform

Welcome to neo108, an online sports betting and casino platform operating exclusively for the Malaysian market. This Terms & Conditions document ("Agreement") constitutes a legally binding agreement between you ("Member" or "User") and neo108 ("Platform", "We").

By accessing, registering for, or using any part of the neo108 platform — including the website, mobile app, and all related services — you confirm that you have read, understood, and agree to comply with all terms set out in this document as well as neo108's Privacy Policy.

These terms govern the entire relationship between you and neo108, covering account registration, deposits, withdrawals, participation in games, bonus claims, and all other interactions with our platform.

To register and use the neo108 platform, you must meet all of the following eligibility requirements without exception:

• Minimum Age: You must be at least 21 years of age at the time of registration. Neo108 maintains a zero-tolerance policy against underage gambling.
• Nationality / Residency: The neo108 platform is intended exclusively for users residing in Malaysia. Access from outside Malaysia is subject to the applicable laws of the user's local jurisdiction.
• Single Account: Each individual is permitted to hold only one (1) active neo108 account. Holding multiple accounts under the same identity is strictly prohibited.
• Legal Capacity: You must have full legal capacity to enter into a binding agreement and must not be restricted from doing so under the laws of any jurisdiction.
• Non-neo108 Staff: neo108 staff, their immediate family members, and neo108 business affiliates are not eligible to open a player account.

During the registration process at neo108, you are required to provide accurate, complete, and up-to-date personal information. False or incomplete information may result in the suspension or closure of your account.

• Registration Information: Full name (as per IC or passport), an active Malaysian phone number, a valid email address, and accurate date of birth.
• KYC Verification: Neo108 reserves the right to request identity verification documents (Malaysian IC, utility bill, bank statement) at any time, particularly for withdrawals exceeding RM 1,000.
• Password Security: You are solely responsible for keeping your account password confidential. Neo108 will not be held liable for any losses resulting from unauthorised access caused by your own negligence.
• Two-Factor Authentication (2FA): We recommend all members enable 2FA for added account protection. It is the single most effective security step you can take.
• Update Information: You are responsible for keeping your account information up to date. Outdated details may cause delays in withdrawal processing.

Neo108 accepts a range of local Malaysian payment methods to make transactions convenient for you. All transactions are processed in Malaysian Ringgit (RM) through secure, encrypted channels.

For withdrawals, the minimum amount is RM 50. Processing typically takes 15 to 30 minutes for e-wallets and 30 minutes to 1 hour for FPX. Withdrawals must be made to the same payment method used for the deposit, in compliance with anti-money laundering requirements.

Neo108 offers a variety of bonuses and promotions to members as a token of appreciation. However, each bonus is subject to a wagering requirement that must be met before any withdrawal is permitted.

• Welcome Bonus: The first deposit bonus of up to RM 500 is subject to a 15x wagering requirement on the bonus amount within 30 days from the date of credit. This bonus is available to new members only, on their first registered account.
• Weekly Cashback: 5% cashback is calculated based on net losses over a 7-day period and credited every Monday. No additional wagering requirements apply to cashback.
• Daily Sports Rebate: A 0.5% rebate on all settled sports bets is credited automatically every day with no wagering requirements.
• One Active Bonus at a Time: Only one active bonus is allowed at a time. Claiming a new bonus before fulfilling the requirements of a current bonus will void the current bonus.
• Arbitrage Prohibition: Proven arbitrage betting strategies or bonus abuse may result in bonus forfeiture and account closure.
• Expiry Date: All bonuses have an expiry date. Bonuses that are unused or whose requirements are not met within the stipulated period will expire automatically.

All bets placed on the neo108 platform are subject to rules specific to each game category. The following general rules apply across all bet types:

• Final Bet: Once a bet has been confirmed by the system, it cannot be cancelled or modified by the player. Please review carefully before confirming each bet.
• Official Results: Results for all matches — including the Malaysia Super League, EPL, BWF World Tour, and MPL Malaysia — are determined based on the official results issued by the respective sports governing bodies.
• Technical Disruptions: In the event of a technical disruption during a Live Casino game or online sports bet, neo108 reserves the right to void the affected round or wager and return the stake to the player.
• Odds Subject to Change: Odds for Sports Betting are subject to change until the bet is confirmed. The odds displayed at the time of confirmation are the odds that apply to the bet.
• Betting Limits: Each market has minimum and maximum bet limits set by neo108. These limits may vary by sport, match, and market type.

As a neo108 member, you have certain responsibilities that must be observed at all times to ensure a safe, fair, and enjoyable betting environment for all users.

• Accurate Information: You are responsible for ensuring that all information provided to neo108 is accurate and up to date at all times.
• Responsible Use: Bet within your financial means. Neo108 encourages you to use the deposit limit and session time limit features available in your account settings.
• Account Security: Never share your login credentials with anyone. You are fully responsible for all activity that takes place in your account.
• Anti-Money Laundering Policy: The neo108 platform must not be used for any money laundering activities or the financing of illegal activities. neo108 cooperates fully with the relevant authorities in any such investigations.
• Use of Unauthorised Software: The use of automated bots, artificial intelligence software, or any third-party programs to gain an unfair advantage is strictly prohibited and may result in immediate account closure.

Neo108 reserves the right to suspend, restrict, or close any account without prior notice in the event of a breach of these terms or if suspicious activity is detected. Such action may be taken for the following reasons:

• Multiple accounts held by the same individual
• Providing false information during registration or the KYC process
• Systematic abuse of bonuses or promotions
• Use of bots or automated software is prohibited
• Activity suspected to be related to money laundering
• Players found to be under 21 years of age
• Account closure requested by the member themselves

In the event of account closure due to a terms violation, neo108 reserves the right to forfeit all accumulated bonuses. Any verified real-money balance, net of bonuses, will be considered for return at neo108's sole discretion.

Neo108 is committed to protecting the privacy and personal data of all members in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). All personal data collected is used solely for platform operational purposes and will not be sold or shared with third parties without your consent, except as required by law.

• All data is encrypted using industry-standard 256-bit SSL
• Payment data is not stored on neo108 servers — it is handled by certified payment processors
• You have the right to request access to, correction of, or deletion of your personal data by contacting our support team

Neo108 provides the betting platform on an "as-is" basis. While we strive to ensure smooth 24/7 platform operation, we cannot guarantee that the service will be entirely free from technical disruptions or errors.

• Neo108 is not liable for any financial losses arising from betting outcomes, technical disruptions beyond our control, or user error.
• Neo108's maximum liability to any member under any circumstances is limited to the net deposit amount made by that member in the 30 days preceding the claim.
• Neo108 is not liable for any indirect, consequential, or incidental losses arising from the use of this platform.

Neo108 reserves the right to amend, update, or replace any part of these Terms & Conditions at any time. Amendments take effect immediately upon being published on the neo108 website.

We will endeavour to notify members of material changes via email or in-account notifications. However, it remains your responsibility to review this Terms & Conditions page periodically. Continued use of the neo108 platform following any amendment constitutes acceptance of the updated terms.

If you have any questions, concerns, or queries regarding neo108's Terms & Conditions, our support team is available to assist you at any time:

• Live Chat: Available 24/7 directly within the neo108 platform — the fastest way to get answers
• Email: support@neo108.net — response within 1 to 3 hours
• WhatsApp: Live support in Bahasa Melayu, available 24 hours a day