Privacy Policy Neo108 — Malaysian Player Data Protection

Neo108 is an online sports betting and casino platform operating exclusively for the Malaysian market. We understand that your trust is the most valuable asset we hold. This privacy policy has therefore been crafted not merely to meet legal requirements, but as a genuine expression of our commitment to the privacy of every Malaysian player who uses our platform.

This Privacy Policy document outlines neo108's practices for collecting, using, storing and protecting personal data, in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). By registering for or using the neo108 platform, you consent to the practices described in this document.

Neo108 acts as the data controller for all personal data collected through our platform. We are fully responsible for ensuring your data is processed lawfully, fairly, and transparently. We have never sold, and will never sell, your personal data to any third party for marketing or commercial purposes.

Neo108 collects your personal data through various means when you use our platform. The following are the categories of data we may collect:

Personal data collected by neo108 is used solely for legitimate and transparent purposes. We never use your data beyond the scope stated here without obtaining your additional consent.

• Identity Verification & KYC: To verify your identity, confirm that you meet the age eligibility requirement (21 and above) and comply with anti-money laundering (AML) obligations as required by Malaysian law.
• Account Management: To create, manage, and maintain your neo108 account, process deposit and withdrawal transactions in Malaysian Ringgit (RM), and manage your VIP rewards programme.
• Platform Security: To detect and prevent fraud, money laundering, unauthorised access and platform abuse. We continuously monitor usage patterns to protect all neo108 members.
• Customer Support: To respond to enquiries, resolve complaints and provide technical support in Bahasa Melayu via live chat, WhatsApp or email.
• Legal Compliance: To fulfil legal obligations under PDPA 2010, financial reporting requirements, and any lawful directives from Malaysian authorities.
• Platform Improvements: To analyse aggregated, anonymised usage patterns in order to improve the user experience, develop new features and optimise neo108 platform performance.
• Marketing Communications: To send you notifications about neo108 promotions, bonuses and special offers — only if you have given consent to receive such communications. You may unsubscribe at any time.

Neo108 does not sell, does not rent and does not trade your personal data to any third party for commercial purposes. However, in the following limited situations, your data may be shared with the necessary parties:

• Payment Processors: Required transaction information is shared with certified payment processors — including FPX gateway, Touch 'n Go eWallet, DuitNow, GrabPay, Boost and ShopeePay — solely for the purpose of processing your financial transactions. These processors are bound by strict confidentiality agreements.
• Technical Service Providers: Cloud infrastructure providers and technical service partners who help operate the neo108 platform may have limited access to certain data, strictly within the scope of their work.
• Malaysian Authorities: Neo108 will disclose personal data to the relevant authorities (such as the police, courts or regulatory bodies) when required by Malaysian law or a valid court order.
• Fraud Investigations: In cases of suspected fraud or serious money laundering, relevant information may be shared with the appropriate law enforcement agencies.

Neo108 retains your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by Malaysian law.

Once the retention period expires, your personal data will be securely deleted or anonymised so it can no longer be linked back to your identity. Deletions are carried out on a scheduled basis as determined by the neo108 security team.

Neo108 invests heavily in cybersecurity infrastructure to ensure your personal data is always protected against unauthorised access, loss, misuse or disclosure without consent. The following layers of protection are in place:

• 256-bit SSL Encryption: All communications between your device and neo108's servers are protected by industry-standard SSL 256-bit encryption. Your data cannot be read by any party while in transit.
• Data-at-Rest Encryption: Sensitive personal data stored in the neo108 database is encrypted using AES-256 standards, keeping it secure even in the event of physical server intrusion.
• Two-Factor Authentication (2FA): 2FA is available for all member accounts and is mandatory for all neo108 internal admin access. We encourage every player to enable 2FA.
• 24/7 Monitoring: The neo108 security team continuously monitors the platform to detect suspicious activity, intrusion attempts and system anomalies that could compromise data security.
• Regular Security Audits: Neo108 conducts regular third-party security audits to identify and address any vulnerabilities in our systems before they can be exploited.
• Payment Data Segregation: Credit card details and bank account information are not stored on neo108 servers. All payment data is handled directly by certified payment processors that comply with PCI-DSS standards.

As a data subject under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by neo108. We are committed to respecting and facilitating the exercise of all these rights:

To exercise any of the above rights, please contact the neo108 data protection team by email at privacy@neo108.net. We will process your request within 21 business days as required under PDPA 2010.

The neo108 platform uses cookies and similar tracking technologies to enhance the user experience, maintain session security and understand how players interact with our platform. Cookies are small text files stored on your device.

• Essential Cookies (Required): Required for core platform functions such as secure login, session management and transaction security. These cookies cannot be disabled without affecting platform functionality.
• Functional Cookies: Saves your preferences such as language, display theme and account settings to deliver a more personalised experience each time you return to neo108.
• Analytics Cookies: Helps us understand how players use the platform in aggregate and anonymised form. This data is used to continuously improve neo108's design and functionality.
• Security Cookies: Used to detect suspicious activity, prevent fraud and protect your account from unauthorised access.

You can manage cookie settings through your web browser. However, disabling essential cookies may cause some neo108 platform features to not function properly. neo108 does not use third-party cookies for advertising purposes unrelated to our platform.

Neo108 enforces a strict zero-tolerance policy against the use of the platform by minors. The neo108 platform is intended exclusively for individuals aged 21 and above. We do not knowingly collect any personal data from individuals under the age of 21.

The neo108 platform may contain links to third-party websites or services such as payment processors for your convenience. These links are provided solely for operational purposes and to facilitate transactions in Malaysian Ringgit (RM) via Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay, and FPX.

Neo108 is not responsible for the privacy practices or content of any third-party websites. Each third-party site has its own privacy policy. We encourage you to read the privacy policy of every website you visit via links from the neo108 platform.

Neo108 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, new legal requirements, or service improvements. The date of the most recent update is always displayed at the top of this page.

For material amendments — meaning changes that significantly affect how we process your data — neo108 will notify you via your registered email or an in-account notification at least 14 days before the changes take effect. Continued use of the neo108 platform after the effective date of any amendment constitutes acceptance of the updated Privacy Policy.

If you have any questions, concerns or requests regarding neo108's Privacy Policy or how we handle your personal data, please reach out to us through the following channels:

• Privacy Email: privacy@neo108.net — dedicated to data protection and PDPA enquiries. Responses within 1 to 3 business days.
• General Support Email: support@neo108.net — for all general enquiries related to your neo108 account and platform.
• 24/7 Live Chat: Available directly on the neo108 platform for immediate support in Bahasa Melayu.
• WhatsApp: Direct support in Bahasa Melayu, available 24 hours a day, 7 days a week.